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FAQ
How Do I Place An Order?
Here's a step-by-step look at the checkout process.
1. Check your shopping cart.
Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.
2. Visit Ship, Bill and Pay screen.
Make sure you're logged in to your account. If you're not, you will be prompted to log in before continuing to the Ship, Bill and Pay screen.
If you don't have an account with Insight, you may create an account and still continue to checkout. If you're creating a new account, make sure your shipping and billing addresses match the billing address of your credit card. If you've forgotten your username and password, you may have them sent to you, or contact a sales executive.
From this screen, you can verify and edit all of your shipping, billing and payment information, including:
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Shipping address
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Shipping carrier
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Shipping notes
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Billing address
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Payment type
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Additional order information and any custom checkout fields you collect
You may also view the contents of your cart and a preliminary total cost (without tax). Clicking Review Order will take you to the Order Review page.
3. Review your order.
You will now see a display of your order information and your complete cost, including shipping and tax. Please look over all of the information as this is what will be submitted to, and used by, Insight. If you need to alter any of the information, click the Edit link to return to the Ship, Bill and Pay screen. Clicking Place order will submit your order to Insight and take you to your Order Receipt page. Your order information is sent using Secure Sockets Layer (SSL).
4. Get your receipt.
You will see a display of the information submitted to Insight. This is your online receipt. On this page, you can view a printable version and email the information. A copy of this information will be emailed to the email address that was given for your account.
Payment & Shipping
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Secure Ordering & Payment Options
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
Returns & Refunds
Our products can be returned for a full refund or exchange, this can be done up until 14 days from the date of delivery. The product must be unopened, unused and unworn and should be returned in their original product packaging with tags or a refund cannot be issued.
Please ensure you send returns via a tracked service to make sure it reaches us & make your name and order number visible in so we know who it's coming from. We do not refund the postage costs. A refund request must be sent via email - please have your Order # to hand.
You should expect to receive your refund within 5 working days of the us receiving the product back to the address below; however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.